The secret to a good dialogue

Thursday last week I was invited to a leadership presentation, Too Many Bosses Too Few Leaders, organised by the ICLIF Leadership and Governance Centre. Professor Dr George Kohlrieser was presented with the International Brand Personality Award at this event and I got the chance to hear him speak in person. George,  if you are not already aware, is the author of Hostage at the Table and I was curious — what does a hostage negotiator look like? How would he sound?

George who is also professor of leadership and organisational behaviour at the International Institute for Management Development (IMD) came across very calm and measured. I was pretty taken up with his points on good dialogue. George said, “You need to be brief. You need to be clear and know what it is that you want to say”. Sounds pretty sensible to me.

But what really struck me was his point about thinking aloud not being a good idea when talking to someone. Which is something I am guilty of. If you want good dialogue, sometimes the best approach is really, to be brief. I tend to think out loud, listening to my points as I grapple with them and sometimes I can see why people might think that you move between positions or are confused when they are listening in. The problem with this I realised, when I heard George, was that you tend to take the people listening to you, on your journey. And you don’t need to. Sometimes, it works against you, especially when you’ve not got your thoughts in order or people jump the gun on what you’re trying to get across.

So, yea…. something to work on.
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About rowena morais

Media Communications and Editorial Specialist. With my strong professional network of contacts, I help individuals and organisations, particularly those within Human Resource and Technology, strengthen their skill-base and brand through compelling writing, beautiful design, content marketing and publishing. Let's talk.

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